Latest News

  • 01
    Jan

    Shravan Engineering factory at Gurgaon construction started and expected comm
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  • 01
    Jan

    "Exclusive Elite  Award" from Danfoss Industries pvt. Ltd.-201
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  • 01
    Jan

    Shravan Employee's co-ordination committee set up and meets evry 3rd Saturday
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  • 01
    Jan

    'ISO 9001/2008 and 14001/2009 surveillance audits cleared and upgraded


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  • 01
    Jan

    Shravan Annual Meet  - 2011 - conducted on 18th December 2011
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  • 01
    Jan

    Shravan Engineering will be entering its its 25th year of existance
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  • 01
    Jan

    Shravan branch at Pune  inaugurated


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  • 01
    Jan

    Shravan Egineering Enterprises pvt ltd -  Company branding and logo revi
    Read more »

Customer feed back

 

CUSTOMER FEED BACK FORM
 
 
1. GENERAL INFORMATION ABOUT YOUR COMPANY

 

 
2. TYPE OF BUSINESS/SERVICES CURRENTLY  TAKEN FROM OUR ORGANISATION AND RATINGS
 
Your company status

OEM/Dealer/Distributor/Trader
 Trader only
 Agent
 Sub – Agent
 Others
 

3.Enquiries/Offers                                                                                                                                                                                                                  

                                                                                                         Excellent        Good       Average         To improve                   

Material quality/Specification / Brands
       
Response to enquiries
        
Competitive price offer 
       
Offer  of Charges against Services
        
Communication efficiency
        
Payment terms
       
Cylinder/payment outstanding clearance
        
Other Comments
 

 
4. SERVICE: Customer Services

Prompt/Fast Services Efficiency
Performance
Accuracy of Information
Services Efficiency
Following Up Efficiency
Information Feedback of The Result
Problem Solving Efficiency
Documents Completion
        
Other Comments
 

 
5. SERVICE: Material booking

Communication & Booking materials
Prompt/Fast communication
Delivery Confirmation
Following Up Efficiency
Performance of Staffs
Problem Solving Efficiency
Other Comments
 

 
6. General services

Prompt/Fast Services
Convenience in Communication with Staffs
Services Efficiency
        
Following Up response
Performance of Staffs
Prompt/Fast esponse monitoring
Problem Solving Efficiency
Satisfaction of Problem Solving
Responsibility against Services
Other Comments
 

 
7. TRANSPORTATION & DELIVERY

Prompt/Fast Cargo Picking Up & Delivery
Condition of Transport
Delivery promptness
Performance of Workers
Truck Workers’ and Drivers’ attitudes
Performance of Messengers
Messengers’ services
Other Comments
 

 
8. ACCOUNTING & FINANCE

Communication with Staffs
Performance Efficiency
Documents Completion
Other Comments
 

 
9 . OTHERS

Company Reliability & Trustworthiness
Other Comments
 

Valuable Suggestion:
 
 
 
 

 Compant stamp/seal                                                                                                                          Authorised Signature